We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort and the local area to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests.
Can I have my apartment serviced daily like a hotel?
That’s no problem at all, we can arrange for your apartment to be serviced as often as you like, please advise our staff at the time of booking to arrange this. We do charge a fee for additional servicing, as our standard quoted nightly rates are based on the fully self contained style of accommodation, it all comes down to the way in which you want to arrange your stay with us.
Can I put extra people in my room?
To add extra people to your room costs $30 per night (includes bed hire). Rooms are designed to suit the maximum occupancy using the existing bedding. Some larger style rooms can sleep 1 extra person using a rollaway bed.
However, please note if utilising a rollaway bed the sleeping arrangement will become very tight. For your comfort we would recommend stepping up to a larger room type.
Do the units have air conditioning?
All of our apartments have reverse cycle air conditioning and some units are also fitted with ceiling fans as an alternative to using the air conditioning.
Do we have to bring our own linen? i.e. pillows, towels, sheets?
All linen is provided in the Apartments. Our apartments are not serviced daily, bookings of 8 nights or longer do receive a mid stay service. All of our apartments do come fully equipped with Laundry facilities for your use during your stay. Should you require extra linen or amenities during your we can certainly arrange this for an additional charge.
Do you have Cot Hire?
Yes we do. Cot hire is $20.00 per night or $100.00 for 7 nights. Please be sure to notify our staff of your cot requirements at the time of making your booking. We arrange the cots through an external hire company so if you need to change your requirements please notify us within 24 hours of your arrival
Do you have safe secure parking?
Landmark Resort has FREE and a secure underground car park accessed via Burnett street. A valid room key is required to gain access through the security roller door as well as to exit. Park in any car space other then those marked “Private” or in the laundry drop off / loading area on B1 by the elevators. It is important to note that your key card will be deactivated at 10:30am on your day of departure, your car will need to be removed from the car park prior to this unless arrangements have been made with reception to extend your car park access if possible.
Is there a supermarket near by?
There is a small 7/11 convenience store located in the Landmark Building for all those last minute items as well as another small convenient store the “GROCER” located on the Mooloolaba Esplanade under the Peninsular building only a short 1 minute walk from the Landmark Resort. Coles Supermarket, BWS liquor store, Brumby’s bakery and an AMCAL Chemist can also be located at the end of the Esplanade a short 5-10 minute walk from the Landmark Resort.
Is your reception open 24 hours?
No, unlike a hotel self contained apartments do not have a 24 hour reception, our reception hours are as follows;
- 8am through until 6pm, Monday – Saturday
- through until 4pm, Sundays and Public Holidays
- (Christmas Day) Closed (After hours procedures apply)
After hour’s calls are directed through to the night service (dial 9) on your room phone or using the phone in reception or at the main entrance, the night service employees are trained to answer most questions relating to Landmark resort, any urgent calls will be directed to the onsite Manager. The Landmark Resort is a secure building after hour’s, access to the resort after hours requires your room key to be swiped in the card readers at the entrances to the resort.
What do you mean by self contained?
Fully self contained means that our apartments are fully equipped with full kitchens (larger Apartments) / kitchenettes (Studio Apartments), washing machines, dryers and many other typical household items. The fantastic thing about self contained is that it’s a home away from home, it gives you a choice, do we prepare a nice simple meal in tonight or do we dine out at one of Mooloolaba’s fantastic restaurants, use as many or as little of the Apartment facilities as you choose to suit your holiday style. Another advantage of being self contained is that once you have checked into your apartment you are free to enjoy the apartment and your holiday without interruption from housekeeping entering your apartment through out your stay.
What time is check-In?
Check-in time is 2.00pm. If you would like to discuss an earlier time to check-in please contact one of our reservations staff to discuss.
What time is check-out?
Check-outs are at 10am. If you would like to upgrade to a later check-out time please call one of reservations team members to discuss.